LONDON ( 7th December 2020)—InMoment, the leading provider of Experience Improvement (XI), is proud to announce that two of its clients, BMW and Aegon were recognised for the excellence of their voice of the customer (VoC) and customer experience (CX) programmes at the 2020 Engage Awards.
Aegon received Silver in the ‘Best Use of Customer Insight’ category for demonstrating insights into the needs and behaviours of their customers, and how this understanding attracted, retained, and improved customer loyalty and satisfaction.
BMW received Finalist rank in the ‘Best Use of Voice of The Customer’ category. They were recognised for their effective, sustainable, measurable, and successful voice of the customer programme that has allowed BMW to improve its understanding of customer behaviours and its overall customer experience offering.
The Engage Awards have been running since 2016 and are recognised as the only awards programme celebrating excellence in both customer and employee engagement in Europe. The Engage awards capture examples of excellence from organisations and individuals directly improving their VoC strategies to impact retention, loyalty, productivity and bottom-line performance. The 2020 Engage Awards are supported by the Engage Customer community of 48,000 members and were held virtually on the 3rd December 2020.
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com
CONTACT: Rebecca Sanghera, InMoment, firstname.lastname@example.org