LONDON, [ 15th October 2024] —InMoment®, the leading provider of Experience Improvement (XI)™, proudly congratulates Quilter, a UK-based wealth management firm and valued client, for their prestigious win at the CX Live Global Awards. Recognised for their unwavering commitment to customer experience (CX) excellence, Quilter was celebrated for seamlessly integrating digital solutions into their CX strategy.
The CX Live Global Awards honour organisations that have demonstrated exceptional innovation and leadership in delivering transformative customer experiences. Quilter’s award for Best VoC Transformation is a testament to their success in aligning CX with digital transformation (DX), ensuring a seamless and accessible customer journey. The introduction of their new customer app and shift towards paperless communication has enhanced service efficiency while maintaining tailored, advice-led solutions for their older, more vulnerable customers.
“Quilter’s ability to drive digital adoption while keeping customer needs at the heart of its strategy is truly inspiring,” said Stephan Thun, President and Managing Director of EMEA, InMoment. “Their commitment to supporting all customers, regardless of digital proficiency, reflects their dedication to excellence in both innovation and customer care.”
In collaboration with InMoment, Quilter has successfully leveraged its Voice of the Customer programmes, online feedback platforms such as Trustpilot, and insights from their growing customer community to drive continuous improvement. These initiatives have played a critical role in adapting their offerings and ensuring top-tier customer satisfaction, all while promoting business growth.
This recognition celebrates Quilter’s holistic approach to customer experience, showcasing their ability to enhance service quality, drive engagement, and create a long-term strategy focused on customer success and satisfaction.
About InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. This unique technology combined with in-house industry experts empowers brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.To learn more, visit inmoment.com.
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CONTACT: Rebecca Edwards, InMoment, redwards@inmoment.com