2020 & 2021 Flipped Experiences on Their Heads…. Now It’s Time to Innovate.
InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across 11 different industries about three core topics to create this 2022 experience trends report.
The key areas discussed in this report are: Experience Standards Are Changing, Surveys Will Not Be Enough for Ongoing Experience Improvement, New Loyalty Indicators & Drivers Are Emerging and Gen Z & Gen Alpha Will Revolutionise the Workplace.