White Paper

Effort & Ease in Customer Experience

Consistently, we hear from customers across channels and industries that the best interactions meet expectations, make customers happy, and allow customers to feel like they accomplished something. And what influences all of these outcomes? The amount of effort required to interact with your brand!

Read more about customer effort and ease questions and best practices for implementing them in surveys—and how to take action on their insights!

Download

Change Region

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English) France (français)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)