A Checklist for Your CX Governance Framework
It’s important for customer insights leaders to create a framework within experience improvement programs that makes it possible to make customer experience business-as-usual across the entire organisation–we call this “governance”.
This comprehensive guide walks you through how to embed a CX governance programme that sticks.
Download this best practice guide to learn more:
- A comprehensive governance framework
- Examples of InMoment clients who have implemented successful CX programmes that stick
- A checklist to keep track of your progress
