how to get your experience improvement programs to stick
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Will Your Experience Improvement Programme Stick?

A Checklist for Your CX Governance Framework

It’s important for customer insights leaders to create a framework within experience improvement programs that makes it possible to make customer experience business-as-usual across the entire organisation–we call this “governance”.

This comprehensive guide walks you through how to embed a CX governance programme that sticks.

Download this best practice guide to learn more:

  • A comprehensive governance framework
  • Examples of InMoment clients who have implemented successful CX programmes that stick
  • A checklist to keep track of your progress


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