The Ultimate CX Experience

Thursday 18th September 2025 | Central London

Welcome to the All-New Human Experience (HX) Forum. Formerly XI Forum, HX Forum is your go-to event for the latest in CX, PX, and EX – reimagined and elevated.

The First Look at a New Era in Experience. InMoment and PG Forsta have joined forces – united under a bold, transformative vision: Human Experience (HX). From cutting-edge tech innovations to market-shifting strategies, this is your chance to get hands-on with what’s next. Join CX leaders and trailblazers for an inspiring day of insights and ideas that will reshape how you deliver experience.

Why Attend HX Forum Europe?

 

Powerful Networking

Inside the New InMoment + PG Forsta

Actionable Insights

Hands-On Learning

Big Ideas from Big Brands

Low Pressure, High Impact

New for 2025

Hotel Options

We recommend the following hotels—all just a short walk from the venue: Hampton by Hilton (Old Street)  or nhow London. Mention “Lumiere London” to enquire about available discounted rates.

Lumiere London – Underwood Lofts

The event will be held at Lumiere London – Underwood Lofts located in the heart of London. This conveniently located space offers lots of space and natural light for an inspiring event to come.

Transportation

The closest tube station is Old Street (Exit 4, Moorsfield Eye Hospital), and is a 5 minute walk from the venue

Don’t Just Take Our Word for It…

"Every session offered something practical—we left with ideas we could start using the next day."

"The speakers were honest, relatable, and provided a lot of clarity around CX challenges."

"It was a great opportunity to meet others in the industry and exchange fresh ideas."

Featuring Speakers from Leading Brands

Stay tuned for more big brands with big success stories joining us on stage in 2025.

Allianz


…and more.

Agenda at a Glance

08:30

Breakfast, Networking & Registration

Start the day with relaxed networking over coffee and light breakfast

09:15

Welcome & Opening Remarks

Setting the tone for the day ahead

09:45

Inspiration in Action

Explore real client stories, listening deep dives, and design thinking in practice

11:00

Morning Break

A quick reset with refreshments and informal networking

11:30

Interactive Workshops

Hands-on sessions focused on solving real-world CX challenges with practical takeaways

12:45

Lunch & Live Music

Enjoy a fabulous lunch accompanied by live music

14:00

Afternoon Inspiration

15:20

Exclusive Guest Keynote

Hear from a standout industry voice bringing fresh perspective and energy

16:00

CX Achievement Awards

Recognising exceptional CX impact and innovation

16:15

Closing Remarks

A look back—and a look ahead

16:30

Drinks, Canapés & Entertainment

Unwind with post-event drinks, light bites, and entertainment to close the day

 Step Inside the Forum

Check out highlights from previous events.

Why Attend

Choose Your Workshop 

Ready to roll up your sleeves and dive into the topics that matter most? This year’s HX Forum Europe features three interactive, expert-led workshops designed to challenge your thinking, spark new ideas, and bring actionable strategies back to your organisation.

Please view the workshops below—space is limited and assigned on a first-come, first-served basis:

Workshop 1: Connecting Colleagues with Customers

Workshop 2: From Insight to Impact: Driving CX Strategy

Workshop 3: Your Contact Centre is the Gift That Keeps on Giving

Secure Your Spot Today

Event starts soon. Reserve your spot!

21days
01hours
38minutes
30seconds

 September 18, 2025  8:30am BST


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