employee loyalty
eBook

Considering Employee Incentives for CX Success? Five Ideas for Better Engagement That Won’t Backfire

It’s no secret: the world’s leading brands have engaged employees. What’s not so clear is how those brands are cultivating engagement.

Incenting employees to provide great experiences has been seen as a solution in the past, but according to recent research, incentives are a bad idea for customer experience in the long run.

In this eBook you will learn about:

  • Bad behaviors incentives might stir up
  • Negative experiences inspired by incentives
  • Five ideas for engagement that actually work
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