It’s no secret: the world’s leading brands have engaged employees. What’s not so clear is how those brands are cultivating engagement.
Incenting employees to provide great experiences has been seen as a solution in the past, but according to recent research, incentives are a bad idea for customer experience in the long run.
In this eBook you will learn about:
- Bad behaviors incentives might stir up
- Negative experiences inspired by incentives
- Five ideas for engagement that actually work