Strong governance is a critical factor to achieving a successful experience programme for your customers, employees and partners. However, opinions divide when it comes to choosing the right CX governance framework to suit your entire organisation.
To help you weigh up all options, we have created an infographic, based on governance leadership styles to help answer the key questions we have come across. So if your thinking about implementing regional governance, global, or hybrid, no matter how your organisation is structured, your business will be able to find an option best suited to your needs and achieving your business objectives and CX goals.
View our CX infographic to check out the differences!
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