Designing an Award-Winning CX Action Planning Module

Volvo shifted its perspective from seeing the “car as the customer” and instead began to focus on customers as real people. They based their CX programme around the acknowledgment that each person who enters a dealership (including employees) have life circumstances happening behind the scenes that can’t be seen from the surface.

• Action Planning Module
• Recognise Top Performers
• Act on Customer Feedback Quickly