27 & 28 September 2022 | 30 Euston Square, London

Join the most experienced CX practitioners and thought leaders for two days of inspiring keynotes, hands-on workshops and networking opportunities. This all-in-one conference will help you ELEVATE experiences for customers and employees in 2022 and beyond.

Customer Expectations Are Changing Fast—Do You Have A Plan to Stay Ahead of Them?

Every successful company, no matter their industry, places a high value on providing customers and employees with better, more differentiated, and more personalised experiences.

In a world where digital and physical experiences converge, brands are tasked with creating cohesive, consistent experiences across channels and throughout the customer journey that link their online and offline strategies. Are you ready?

Join one of Europe’s largest event for CX professionals: XI Forum 2022. Spread over two days, you will learn how to achieve your goals and create measurable outcomes with your experience programme.

We’ll answer your most pressing questions to help you improve your customer and employee experience programmes, quickly and effectively.

Why Attend?

200+ Guests
12+ Hours of Practical Learning
Interactive Demonstrations
Award-Winning Speakers
Hands-On Breakout Sessions
COVID-Safe Conference

Which of These Best Describes Your CX Programme?

We will have the right content for you


Kicking Off
You’ll learn how to design a customer experience program from the ground up, with an emphasis on a strong foundation. This will ensure your program is pointing to ROI from the start.


Embedded, But Disconnected
Discover the “why” behind your customer data, which will help establish buy-in across the business. When people start seeing real customer improvements, momentum is inevitable.


Mature and Thriving
You’ll learn how to encourage a culture of action and prove the return on customer experience investment—whether that’s customer retention, customer acquisition, or reducing costs.

Who’s Joining Us?

Chief Customer Officers
Customer Experience Directors
Heads of Customer Experience
Customer Insights Managers
Customer Loyalty Program Managers
Customer Service
Voice of Customer Program Managers

What Are the Event Details?

Tuesday, 27th September & Wednesday, 28th September 2022
Searcy’s – 30 Euston Square London

Day 1 – Workshops: 12:00 pm – 5:00 pm
Day 2 – Conference: 9:00 am – 5:00 pm

You have the choice to either join us for both the workshop and conference days or just to pick the conference day.

On the 27th September you can choose two interactive and hands on workshops from a selection of eight, ranging from customer journey mapping, digital experience to measuring ROI and leveraging employees. These tickets are limited so book early.


Join us for a Colourful Evening Reception

On the first evening of the XI Forum – on the 27th September 2022 – we invite you to join us for our networking event for your chance to meet other delegates and speakers! And savour the amazing food and drinks at the Kibele Restaurant in London

Change Region

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)