Customer Experience

A modern CX solution combining data, technology, and human expertise

Reputation Management

Turn social ratings and reviews into revenue

Conversational Intelligence

Find opportunities to elevate customer and agent experiences

Strategic Services

Human expertise to complement leading technology

Employee Experience

Keep employees engaged, fulfilled, and motivated

Market Research

Measure the impact of the latest market trends on your business

Product Intelligence

Accelerate business growth by building products that users love

CX Leaders

Full-Suite CX Management

Contact Centre Leaders

Conversational Intelligence & Analytics

Insights Leaders

Integrated Experience Management

Marketing Leaders

Integrated Reputation Management and CX

Digital Leaders

Customer Intelligence and Advanced Analytics

Area Managers

CX and Reputation Management

Retail

The top leading retailers partner with InMoment

Financial Services

Many of the world’s top financial institutions partner with InMoment

Food Services

Trusted by the most recognisable food brands worldwide

Contact Centre

Powerful technology and services to provide better service to your customers

Healthcare

Exceed patient expectations by improving their experience

Travel & Hospitality

Many of the leading hospitality companies partner with InMoment

Automotive

Trusted by many of the world’s automotive companies

B2B

Dedicated B2B solutions to help you cut through the noise

Insurance

Connecting with policyholders and brokers on an emotional level

Telecom

Dedicated to helping retailers stand out in an evolving marketplace

Utilites

Utility companies around the world trust InMoment

XI Platform Overview

Get to know the world’s most recommended CX platform

Listen

Collect feedback from every perspective, from every channel

Analyze

Dive into your experience data and uncover meaningful insight

Improve

Take informed action to recover at-risk customers and improve results

Report

Create and share stories that inspire business-wide customer-centricity

Mobile Application

Improve customer experiences anywhere, from the palm of your hand

Text Analytics

Make smarter decisions with industry leading natural language processing

Integrations

Infuse experience intelligence into every enterprise system

Data Management

Conquer your most demanding data management needs

Artificial Intelligence

It’s not AI or humans. It’s AI for humans.

Security & Scalability

Built for scalability and best-in-class data security

Explore the XI Platform

Client Stories

Take a Product Tour

Plans & Packages

Resource Library

Proprietary data and strategies from top experience improvement experts

Events

Learn with webinars, conferences, panel discussions, and more

Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Podcast

Actionable industry content to gain insight and spark ideas

Partners

Leverage our partner ecosystem to maximize your business investments

About Us

Take a break and learn about our team and what makes us tick

Customer Stories

Learn how leading brands grow their business with InMoment

News

Learn about leading-edge innovations and employee and company accolades

Career Page

Want to unlock your full potential? Explore our current careers

Book a Demo

Read our Beginners Guide

Customer Experience Terms

Calculate ROI

Get your personalised return-on-investment calculation for improving customer experience