Why InMoment?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Reputation Management
Turn social ratings and reviews into revenue
Conversational Intelligence
Find opportunities to elevate customer and agent experiences
Strategic Services
Human expertise to complement leading technology
Employee Experience
Keep employees engaged, fulfilled, and motivated
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
Teams
CX Leaders
Full-Suite CX Management
Contact Centre Leaders
Conversational Intelligence & Analytics
Insights Leaders
Integrated Experience Management
Marketing Leaders
Integrated Reputation Management and CX
Digital Leaders
Customer Intelligence and Advanced Analytics
Area Managers
CX and Reputation Management
Use Cases
Retail
The top leading retailers partner with InMoment
Financial Services
Many of the world’s top financial institutions partner with InMoment
Food Services
Trusted by the most recognisable food brands worldwide
Contact Centre
Powerful technology and services to provide better service to your customers
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with InMoment
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust InMoment
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Resource Library
Proprietary data and strategies from top experience improvement experts
Events
Learn with webinars, conferences, panel discussions, and more
Blog
Best Practices. Industry Thought Leadership. Experience Improvement.
Podcast
Actionable industry content to gain insight and spark ideas
Partners
Leverage our partner ecosystem to maximize your business investments
Explore InMoment
Become a CX Pro