Implementing a Voice of Customer (VoC) program can be challenging, especially when it comes to changing people’s behaviour and getting everyone on the same page. In this on-demand webinar, our team of experienced InMoment consultants share their insights on how to drive change in your organisation’s VoC program.
Join our Head of Consulting, Gillian Mackay, and Senior CX Consultants, Kiri Burgess and Helene James as they share their expertise in implementing successful VoC programs for clients such as Foxtel, Commbank, nbn, and IAG.
The InMoment Consulting Team provides specific client examples across three key areas:
- Defining the desired behaviour
- Identifying drivers and barriers to behaviour
- Designing interventions to promote a change in behaviour
Learn how to effectively influence change in your organisation’s VoC program using key principles from behavioural science in this 30-minute on-demand webinar.
Our presenters are Head of Consulting, Gillian Mackay, and Senior CX Consultants, Kiri Burgess and Helene James. InMoment’s Consulting Team partners with our clients every day to share best practices and provide program guidance. Each member of the InMoment Consulting Team has led client-side voice of customer programs, including Foxtel, Commbank, nbn, and IAG. Now, the team shares these learnings with InMoment client programs across APAC to ensure each program evolves and achieves business outcomes, unique to each brand.