Patient Experience Intelligence Transforms A New Zealand District Health Board
There are legitimate reasons why healthcare is rarely at the top of people’s “best experiences” list. Understanding what those reasons are, how they impact your organisation, and what you can do to overcome them will take your patient experience program to the next level.
One of New Zealand’s largest District Health Boards (DHB) has engineered their program to collect feedback, inform clinical decision making, and transform the lives of its patients.
Download this new case study to learn how this DHB has:
- Consolidated patient data from across the organisation
- Used available patient feedback in real-time
- Increased NPS scores across the business