Press Release

Employment Hero Teams Up With InMoment to Launch Customer Experience Improvement Program Across 80,000 Businesses

SINGAPORE (8 November, 2021)—Employment Hero, employment management software connecting and empowering over 80,000 businesses across the world with a suite of powerful employment features, has partnered with InMoment® to launch a transformational experience improvement program.

Employment Hero will implement InMoment’s XI Platform with the goal of delivering best-in-class, memorable customer experiences, that create an army of advocates whilst increasing product engagement. 

While delivering excellent customer experiences has always been a focus of Employment Hero, the business is ready to elevate its commitment, taking on a customer experience transformation. In the long term, each business unit will use relationship surveys and real-time feedback to identify strategic areas of improvement, ultimately streamlining the customer experience along key journeys.

The transformational CX program is launching in partnership with Experience Improvement (XI) leader, InMoment. The two businesses will partner together to tackle multi-channel engagement and journey analytics, with the aim of ultimately personalising and re-imagining the customer experience for Employment Hero customers.

Employment Hero’s CXO, Scott Downing said, “Partnering with InMoment (IM) is part of our increased focus on our evolving CX program of work. Our customer-led mindset is what we pride ourselves on and introducing IM will help us to overhaul our feedback system to bring real time data, measure our performance and customer sentiment.”

“This is critical in helping us to continue exceeding our customers expectations at every opportunity,” Mr Downing said. 

“We are thrilled to partner with Employment Hero to exceed their customers’ expectations and transform relationships across the business,” said David Blakers, InMoment’s Managing Director of APAC.  “We look forward to helping Employment Hero grow with an integrated CX approach—understanding and acting on all types of customer feedback to drive radical transformation for the business and its customers.

About Employment Hero

Co-founded by Ben Thompson, CEO, and Dave Tong, CTO, in 2014, Employment Hero is the smarter way to manage people, payroll, and productivity for SMEs with big ambitions. 

Employment Hero is the world’s leading HR, payroll, and benefits platform. The award-winning employment software helps launch businesses on the path to success by powering more productivity every day. Employment Hero services over 80,000 businesses, collectively managing over 750,000 employees. Its core platform reduces admin time by up to 80 per cent. 

Employment Hero is launching employers toward their goals, powering more productive teams, and taking employment to rewarding new heights. For more information, visit 

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at


CONTACT: Cori Lindsey, InMoment,

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