SINGAPORE (8 Oct 2021) — InMoment, the leading provider of Experience Improvement™(XI), announced its client The FOXTEL Group (Foxtel) has been named a finalist for Best Use of CX Technology at the 2021 CX Asia Excellence Awards. The CX award categories are judged by a panel of independent and esteemed CX leaders across Asia.
Foxtel is commended for its achievement combining multiple technologies to improve customer experiences during at-home installations. Combining platforms like the InMoment Experience Improvement Platform, the Oracle Field Service App, Tableau, and Power BI, has led to an uplift in customer ratings across the board—IP connectivity saw a 200 percent improvement, delivery window adherences improved by 27 percentage points, and technician revisits improved by 4 points.
With the CX Asia Excellence Awards in its seventh year, the number of entries has greatly increased and the calibre of companies pushing the boundaries to create exceptional customer experiences is higher than ever. The award winners will be announced in Singapore during a hybrid virtual/face-to-face ceremony on 23rd November.
See the full awards shortlist here:
About The FOXTEL Group
The FOXTEL Group is Australia’s leading, next-generation subscription television company with more than 3.5 million subscribers. We provide the best range of Australian and international movies, entertainment, lifestyle, documentaries, news and sport through a range of broadcast and streaming services to suit the needs of every Australian. The Foxtel Group’s diversified businesses include Foxtel, Kayo Sports, BINGE, and Fox Sports.
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com