Virgin Money logo in red.

Creating a Customer-Obsessed Culture

Virgin Money wants to make every step of a customer’s journey from in-person transactions to digital dealings as brilliantly simple as possible. It’s empowering more than 300 colleagues to be customer-obsessed by giving them real-time feedback through InMoment.

  • TNPS increased by nearly 30% in an 18-month period
  • RNPS doubled year-on-year
  • Reduced targeted monthly complaint volume by 27%

Change Region

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)