Today’s customers are everywhere (and we mean everywhere). Whether they’re standing in line at a traditional brick-and-mortar establishment, browsing your webpage or watching an ad on instagram, consumers are interacting with your brand in countless ways and places.
For you, this means more feedback than ever before, but it also means you need to take a different approach to listening to customers as a whole.
In this eBook you will learn how to:
- The evolution of your approach to customer listening.
- Optimise tried and tested feedback methods.
- Leverage modern methods to meet your customers where they are.