Acquire and Retain Key Accounts

Managing supply chains, contact centres, and account relationships comes at a cost: a bloated tech stack. Whether it’s CRM, HRIS, ERP—or customer and employee feedback—InMoment aggregates all of your financial and operational data into a single source. Through proprietary predictive models and simple, reliable, and dynamic metrics crafted by our Advanced Analytics Centre of Excellence, we’ll inform actions to maximise profit.

Whether your sales cycle lasts 18 weeks or 18 months, allocating resources to the right deals can make or break your quarter, your year—or your business. That’s why we’ve created ALICE: our proprietary acquisition leading indicator calculation engine that helps sales leaders identify the opportunities most likely to close. Stop getting blindsided when prospects choose another vendor. Forecast accurately. Allocate resources intelligently. Make the unpredictable predictable with ALICE.

Traditional account health metrics that seek to consolidate multiple variables are not only static, but they treat every account the same, assuming that all companies make decisions based on the same set of criteria. OSCAR is built on the simple tenant that one score can anticipate retention. One score—that removes the subjective and often biased human inputs— you can use as an indicator to determine revenue at risk. OSCAR enables you to identify and target opportunities for growth, and anticipate churn—so you know what actions to take and when.

Vital to B2B success is healthy account relationships. We help B2B companies focus on the interactions that determine those relationships with our alert-based case management and action planning solution. Let us help you isolate concerns and act immediately on time-sensitive issues to ensure you build the best relationships possible with all of your clients.