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Explore just how fast and easy it is to set up a rigorous voice-of-the-customer program with NPS, CSAT & CES microsurveys. Request a 30-day trial of InMoment CoreCX today.
 “Agility of implementation! Product teams love the ease and high level of security of InMoment. It’s a no-brainer to course correct based on what they see.” – Director of Customer Experience, DocuSign
To increase survey response rates, InMoment created a Line App link which is a free instant messaging platform commonly used by Taiwanese populations—this did the trick, and the business saw a spike in responses. After data was collected, the InMoment Platform analysed customer feedback, and produced critical insights which pointed to specific improvement areas to build customer retention and loyalty.
“Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”
Director of Customer Experience, DocuSign
Hubspot uses InMoment to optimise user experience. The product team gathers insights using in-app microsurveys that are hyper-targeted to users of specific features and functionality.
"Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!"
Head of Customer Success, Zoom