Customer Experience Trends
Key CX trends and challenges facing APAC brands
In the face of economic disruption, brands around the world are hyper-focussed on customer loyalty and retention. APAC is no exception, with 34% of local CX professionals agreeing this is a top priority.
We’ve partnered with CX Network and 50 customer experience professionals to understand how businesses are responding to the evolving environment their brands exist in.
Download the report to access:
- Top ten customer engagement trends and pain points for APAC brands
- Investment obstacles and how to overcome them
- How Covid-19 is shaping customer experience in APAC
- Spend priorities for CX in APAC
- Culture change and achieving stakeholder buy-in
This report by CX Network and InMoment will help you benchmark your company’s progress and prioritise your CX plans for the next 12 months.