InMoment for Marketing Leaders
Integrated Reputation Management and CX for Marketing Leaders
Dominate search, attract new customers, and turn visits into loyalty through a unified approach. Get discovered, drive growth, and keep winning only with InMoment!
Boost ROI with InMoment!
Our Customers
Unifying Feedback and Reviews
- 8% increase in customer acquisition
- $5.8M increase in additional annual revenue
- 195% increase in Google reviews within 30 days
Increasing Location Traffic
- 92% more clicks to navigation from google Maps
- 123% growth in Google Profile impression
- 73% higher location performance scores
Improving Experiences
- 15.9% boost in digital product sales
- 2.6% growth in comparable sales
- 24% sales growth via loyalty program
Will Prospects Choose Your Brand When They Search Online?
Experiences and brand perception drive customer decisions—94% of consumers say a negative review has led them to avoid a business. Marketing leaders must optimize every key touchpoint along the customer journey—from the initial online search to post-purchase engagement—to build a high-performing organic funnel that attracts, converts, and retains.
Stronger Signals
Richer Insights
Smarter Actions
WIN NEW CUSTOMERS
Make Online Reputation Your Acquisition Strategy
Will your brand stand out when potential customers search, compare, and read reviews? InMoment helps organizations increase search visibility, manage reputation at scale, outpace the competition, and remove friction along the buyer’s journey – all in one place.
Convert Online Searches Into Local Visits
Boost your online visibility and drive more calls, clicks, and foot traffic with up-to-date business listings and a positive reputation. Quickly identify and fix inconsistencies across directories, and fine-tune your local search strategy for targeted keywords to reduce marketing ad spend.
Dominate Search
Build a Reputation That Wins Customers
Monitor reviews and ratings across 100+ sources like Google, Facebook, and Yelp—all in one centralized dashboard. With unlimited user access, your entire team can actively protect and grow your brand’s reputation, turning every review into an opportunity to attract more customers and increase revenue.
Boost Your Organic PipelineRemove Friction in the Buyer’s Journey
Listen to and analyze digital experiences across every touchpoint, from in-app and web to mobile interactions. Uncover why online visitors engage or abandon, then optimize for smoother navigation, quicker checkouts, and higher satisfaction to boost conversions and repeat purchases.
Increase Web Conversions
TURN VISITS INTO LOYALTY
Nurture Retention with Customer Engagement
Turning one-time buyers into lifelong customers starts with meaningful engagement. By embedding post-transactional surveys, automating review requests, and delivering fast, personalized responses, you can strengthen relationships and foster long-term loyalty.
Capture Actionable Feedback with Post-Transaction Surveys
Design custom surveys or choose from pre-built, ADA-compliant templates—all within an intuitive interface that lets you control branding, logic, and design. AI-Powered Active Listening™ drives richer conversations and captures more feedback with deeper, more valuable insights that boost retention.
Improve Experiences
Turn Happy Voices Into Raving Advocates
Boost your ratings and build trust with more high-quality, positive reviews. Automate review requests with hundreds of direct integrations, including Salesforce and HubSpot. Embed review widgets at key conversion points to provide social proof, reduce hesitation, and drive more sales.
Get More ReviewsEngage with Customers 7x Faster to Improve Retention
Close the loop with customers faster than ever before thanks to AI-powered responses that balance consistency, authenticity, and efficiency. Our intelligent AI analyzes sentiment, captures nuances, and delivers thoughtful replies that keep your customers engaged and coming back.
Start Engaging
CLOSE THE LOOP
Optimize Results and Keep Winning
Sustained success requires continuous improvement. With location performance scoring, smart reporting, and advanced data analysis you can pinpoint what’s working, fix what isn’t, and stay ahead of shifting customer expectations.
Gain an Omnichannel View Across the Business
Shift from analyzing individual interactions to mapping the entire customer journey. By tracking highs, lows, and pain points, you’ll uncover opportunities for improvement and design experiences that align with customer expectations and objectives.
Complete the Customer Puzzle
Measure and Boost ROI Using a Single Score
Quantify the ROI of your reputation management and CX initiatives with the Industry Score, powered by data and research, connecting to Google Profile views to drive more location visits. Need a tailored approach? The Target Score lets you customize metrics to align with your goals, ensuring measurable success.
Demonstrate ROISimplify Complex Data Distribute with Scheduled Reporting
Easily build, schedule, and customize reports based on stakeholders’ interests and empower data-driven decision-making across your entire organization. Take smarter actions for continuous improvement with presentable, slide-based reports that visualize key insights from your brand performance.
Keep Stakeholders Informed
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