SINGAPORE (24 September 2025) JAX Tyres & Auto has been named the top-rated tyre retailer in Australia, receiving the 2025 Canstar Blue Most Satisfied Customers Award for Car Tyre Retailers. The recognition reflects strong customer endorsement of JAX’s service and in-store experience, with five-star ratings for overall satisfaction, customer service, product range, and store layout and presentation.
“Being recognised by Canstar Blue as the number one tyre retailer for customer satisfaction is an incredible achievement and a proud moment for our entire network,” said Steve Grossrieder, CEO at JAX Tyres & Auto. “This award reflects the impact of our relentless focus on customer experience, supported by our CX partner InMoment and solidifies our consumer promise of Peace of Mind Driving, delivered through transparency, trust, and professionalism. The trust our customers place in us every day is never taken for granted, with our customer-centric culture truly embedded in our DNA.”
The win adds to the InMoment and JAX Tyres & Auto partnership momentum, following CX Team of the Year at the 2025 CX Awards, Inside Retail’s Retailer of the Year (2023), and multiple CX accolades dating back to 2020.
“We don’t view customer experience as a one-off initiative at JAX Tyres & Auto—through the InMoment partnership, we continue to embed CX in how we operate every day and being recognised at a national level validates the hard work our team brings to every interaction, every day,” said April Harwood, Chief Franchising Operations Officer, JAX Tyres & Auto.
With 94 locations nationwide, JAX Tyres & Auto continues to expand while maintaining a premium retail, trusted experience across its network.
“InMoment is proud to partner with JAX Tyres & Auto on advanced listening, analytics, and action workflows that help teams turn customer feedback into measurable improvements,” said David Blakers, Managing Director APAC, InMoment, a Press Ganey Forsta Company. “Sustained, five-star performance like this is what happens when leaders embed customer experience into daily operations—end to end.”
About JAX Tyres & Auto
JAX Tyres & Auto is a leading Australian tyre and automotive services retailer, delivering Peace of Mind Driving through expert advice, premium product range, and trusted service across 94 locations nationwide. JAX provides tyres, wheels, vehicle servicing, mechanical repairs and safety checks backed by a customer-first culture.
About InMoment (now part of Press Ganey Forsta)
InMoment is a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. In 2025, InMoment joined Press Ganey Forsta, a global leader in experience technology, analytics, and insights. Together, we power an omni-channel Human Experience (HX) platform that connects CX, EX, PX, and market research—bringing together surveys, social reviews, call centre transcripts, and more to deliver faster, actionable insights. We serve 43,000+ clients globally across healthcare, financial services, hospitality, retail, technology, and more.