Maintaining customer loyalty is more challenging than ever in today’s digital first environment. According to Stanford Swinton we are at the beginning of the “Third Wave of CX”. But what does this mean for you as a CX leader?
Join Simon Fraser, VP Insights and Consultancy at InMoment and Stanford Swinton, Executive VP at Bain & Company and Founder at NPSx by Bain in Company as they share strategies to secure brand loyalty amidst the evolving landscape of customer experience.
We will discuss:Â
- The definition of the “third wave” of CX and its implications
- The role of AI in personalising customer experiences
- Strategies to adapt and thrive in the rapidly changing CX landscape
Don’t miss out on this opportunity to stay ahead of the curve in customer experience! And register today.
Can’t make it? Not to worry! Sign up anyway and we will share the recording with you afterwards.