How Versicherungskammer Motivates Employees and Strengthens Impact to Drive Customer Satisfaction
Why Investing in Employee Satisfaction Pays Off
The Versicherungskammer Group is the largest public insurer in Germany and offers a wide range of products for the protection of life and property risks.
In line with Versicherungskammer’s positioning, customer satisfaction has always been a focus. The firm has been using InMoment’s platform from the very beginning of there CX transformation journey and each year, more than 100,000 pieces of feedback are collected across all relevant customer journeys (including new policy purchases and changes, sales and phone contacts, claims and benefits processing, and policy cancellations) are collected.
Read the full case study to find out how Versicherungskammer captures the link between employee and customer satisfaction and what measures it uses to increase employee satisfaction!