Webinar
Customer signals are everywhere—surveys, social channels, chats, conversations with your call centre, online reviews, in-app feedback, operational metrics, and more. The challenge? These signals are often scattered, leaving untapped insights and fragmented decision-making.
The future is integrated CX. It’s not just about collecting more data; it’s about connecting it all in one place. When your signals work together, you get richer insights that reveal the full story of your customer journey. With a clearer picture, you’re equipped to take smarter, faster actions that drive real business impact.
Join Gillian Mackay, InMoment’s Head of Consulting for Asia-Pacific, for an exclusive on-demand webinar designed to help you transform and get you started with an integrated CX strategy.
What You’ll Learn:
- Break Down Silos: Discover how integrated signals bring clarity and cohesion to complex customer journeys.
- Unlock Hidden Potential: Learn how to surface untapped insights that guide your strategic priorities.
- Real-World Use Cases: Hear proven approaches and lessons learned from global brands already leading the way.
- Expert Guidance: Walk away with actionable strategies to plan and implement a CX program that delivers results.
Gen AI is Transforming Feedback Analysis Forever; Why Should You (or Shouldn’t You) Get Started Now?
Market indicators tell us consumers are having the worst experiences in over a decade. However, advancements in generative AI are beginning to make a significant impact.
Join industry experts, Paul Barba, Andrea Kulkarni, and Jason Christensen for a 30-minute webinar to explore the whys and why nots to infusing your CX program with generative AI. And make sure you’re not just chasing a fad.
During the presentation, you’ll learn:
- Why text analytics is still critical in the world of AI
- How generative AI is working together with Natural Language Processing (NLP) to deliver actionable insights
- What serious considerations you should be looking at when adopting generative AI into your CX program
Don’t miss this opportunity to stay ahead of the curve, and see why Forrester named InMoment as a leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024!
Did you know that 94% of consumers say a bad review has convinced them to avoid a business and that the purchase likelihood for a product with five reviews is 270% greater than that of a product with no reviews?
Online reviews are more than just tools for shaping customer perceptions and improving local SEO. They serve as potent unsolicited feedback signals, unveiling valuable insights and opportunities for proactive measures. By taking a holistic approach, you can enhance your online visibility, attracting a larger customer base while elevating their experiences and fostering loyalty.
The benefits are clear, but are you fully capitalising on the strategic potential of social reviews?
Join us with Erik Skurka, Commercial Director at ReviewTrackers, as we delve into real-life examples of how organisations can follow a multi-phased approach to harness the power of reputation management and review data.
During this on-demand webinar, you’ll uncover how to:
- Seamlessly infuse reviews into existing processes and execute multi-signal analysis to extract game-changing insights for informed decision-making.
- Craft a laser-focused review strategy that retains current customers and magnetises new ones, fortifying your brand’s reputation.
- Harness advanced reputation management techniques, including competitive analysis, benchmarking, and action plans tailored to your field.
Why is the ROI of experiences so hard to establish?
The answer is twofold:
- ROI can’t be captured in a single number; the value of your program is wide-ranging and can be found in any part of the enterprise.
- Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
In this webinar, Radi Hindawi, SVP of Insights & Consulting at InMoment, guides you on enhancing your current experience programs. Learn how to harness a variety of signals and provide specific insights tailored to each of your internal stakeholders. Radi also shares real-life examples of global success stories, featuring brands that have embarked on this revolutionary journey of going beyond metrics, and focusing on the meaning behind them.
Customer feedback lies at the heart of every winning CX strategy, yet over 80% of valuable data resides beyond traditional surveys.
How can CX professionals access and interpret dispersed data to identify the actions driving maximum customer impact?
InMoment’s VP, Solutions Consulting, APAC, Eric Weight, demonstrates practical ways to leverage AI in expanding, integrating, and analysing customer feedback to maximise your CX program’s ROI.
What You’ll Learn in This 30-Minute Demo:
- How to leverage existing and new experience data to identify and strengthen customer signals
- How to model the results to deliver AI-driven, actionable insights from every touchpoint in the customer journey
- How to prove the impact of AI-powered actions and further interrogate customer data to find new opportunities
Don’t miss this exclusive opportunity to gain actionable insights that will drive your organisation towards CX excellence.
ABOUT YOUR SPEAKER:
Eric Weight
VP, Solutions Consulting, APAC
Eric has a proven track record of designing and deploying CX and AI solutions for some of the largest companies in the world. He also has considerable experience leading CX consulting, services, and product teams worldwide. He currently leads InMoment’s solution consulting teams responsible for driving the ROI and profitability of CX initiatives for Asia-Pacific clients.