Webinar

In a world in which more and more data is available from a wide variety of channels, effective data visualisation is crucial. In a single report, you have the opportunity to give your C-Suite a comprehensive overview of your program. The faster decision-makers are able to recognise opportunities and risks, the better aligned their decisions.

Join Head of Solutions Design at InMoment, APAC, Justin Rehayem, as he walks us through how to create impactful, visually engaging C-Suite reporting.

This presentation includes:

• How to identify which information is important to a C-level audience
• Best practice data visualisation tools
• Hands-on tips and tricks for optimising your CX reports

The “digital transformation” has been a conversation point for a few years now, but for many businesses, it has been just that: a conversation. These businesses are struggling with how to actualize the digital transformation across their businesses, and especially in their customer experience (CX) programs. 

So how do brands actually transform to succeed in this digital era? In this conversation, InMoment’s Radi Hindawi and Dave Wiser will help you redefine the digital transformation to include both the technology and the action you need to truly realize it across your business. They’ll cover:

• The definition of true digital transformation (and how to get there) 
• How your data infrastructure can set you up for success (or failure) 
• The stories of brands that have undergone transformation (and seen the benefits)

Customer experience (CX) professionals can talk metrics all day long—but do those metrics translate for your executives? Historically, there’s been a disconnect between the intelligence and impact the c-suite prioritizes, and the measures many CX programs use.

That’s why InMoment has developed our “Solve for X” approach, which focuses on how programs can support business priorities by improving experience.

Join InMoment’s Eric Smuda and CMSWire’s Erika Heald and learn about:

• The “Solve for X” approach to customer experience
• The areas where you can make an impact that speaks to executives
• How to effectively convey the customer perspective beyond the numbers

Putting the customer’s voice at the centre of the supply chain has many benefits. A satisfied customer means better brand equity, more market share, and standing out from the competition.

In this on-demand webinar we discuss the key steps that organisations across the logistics sector can take to enable a culture of customer centricity across the entire supply chain, streamlining their operations to improve customer satisfaction and reduce costs.

Kiri Burgess, InMoment’s CX Consultant, shares practical examples and methodologies used in award winning CX programs and NZ Post’s Trish Roberts brings you some ideas for making your customer data work harder for logistics organisations.

Discover:

• A 360 Degree View of Program Fundamentals: Three fundamental steps to kick-starting an award-winning CX program
• What It Takes To Move From Insights to Action: Practical ways to inspire action from the wider business through testing, socialising, and measuring customer experiences
• Client Success Story: How NZ Post increased NPS and what this actually means for their organisation (hint: lower costs, happier customers!)

When CX leaders hear the word “retention,” their default definition is most likely “keeping current customers happy.” But true retention is about a much deeper customer relationship—and the tools that drive retention go beyond just surveys. 

Hear from InMoment experts Jim Katzman and David Van Brocklin as they discuss why—and how— we can broaden our definition and make retention an evergreen, ever important experience effort. You will learn about:

• The four cornerstones of customer retention 
• Tools you can use to drive retention
• Stories from brands who have successfully driven loyal customer relationships

Customer experience has taken measurement and metrics to an entirely new level. From NPS, OSAT and Customer Effort Score, to Net Retention and First Call Resolution—the ways to understand whether or not you’re headed in the right direction are nearly limitless. Now the question isn’t what you are measuring but if what you are measuring has meaning for your business.

Check out this InMoment webinar, where we’ll walk you through four guiding principles for metrics with meaning!

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