InMoment for CX Leaders
Full-Suite CX Management for Customer Experience Leaders
Integrate every feedback source, gain the richest insights, and take the smartest actions with InMoment.
Start Improving CX Today!
Our Customers
Elevating the Luxury Retail Experience
- Achieved a 25% increase in positive customer sentiment
- Improved in-store experience based on customer feedback
- Enhanced brand loyalty through personalised experiences
Redefining Customer-Centric Culture
- 40% increase in Google rankings
- 20% growth in customer sentiment scores
- 1.7 million feedback touchpoints annually
Connecting With Customers Where It Counts
- 15.9% increase in digital product sales
- 2.6% growth in comparable sales
- 24% sales growth via loyalty program
Your Customer Experience Determines Whether you Build Loyalty or Lose it
Did you know that nearly 80% of global consumers agree good customer experience keep them returning? With this being the case, CX leaders must build a strong customer experience program that can retain customers and drive business growth.
Stronger Signals
Richer Insights
Smarter Actions
Integrated CX
Craft Memorable Multi-channel Experiences
InMoment’s integrated solutions for customer experience leaders help you collect, analyse, and act on customer feedback from any channel and prove the business value of CX. By implementing an integrated CX strategy, InMoment lets you focus on your customers’ needs to create connections that drive loyalty and deliver measurable ROI on your CX efforts
Get a Full Picture of the Customer Experience
InMoment’s technology lets you view the end-to-end customer experience by collecting feedback from every touchpoint in the customer journey and giving you 2.4x more actionable feedback per response.
Leverage Data to Anticipate Customer Needs and Drive Success
With InMoment’s advanced AI and NLP tools, you can transform how you analyse and act on customer insights—saving up to 75% of the time it takes with manual processes. These tools empower you to spot patterns, predict customer behavior, and implement proactive strategies that set your brand apart.
Foster Meaningful Relationships Through Consistent Experiences
InMoment allows you to create personalised, authentic interactions that feel consistent across every channel. By closing the loop 7x faster than manual responses, you’ll improve customer experience and build trust with your customers more efficiently, turning every interaction into an opportunity to strengthen relationships.
OUR SOLUTIONS
Elevate Every Aspect of Your Customer Journey
Our unified products consolidate fragmented feedback into actionable insights, helping you identify emerging trends and pain points before they impact your bottom line.
Omnichannel Voice of the Customer (VoC)
Combine feedback data from every touchpoint, review, and conversation into a single platform, giving you a comprehensive view of your customer journey.
Get a Complete, Integrated View of CX
Customer Feedback Surveys
With AI-infused surveys, you can collect the best feedback in the way you choose. Then, use advanced text analytics to transform structured and unstructured data into structured insights.
Retain and Grow Your CustomersConversational Intelligence
Enhance frontline service delivery with conversational analytics from every interaction—calls, chats, emails, you name it! Gain insights that elevate experiences and optimise agent effectiveness.
Reduce Cost to Serve
Reputation Management
Beat the competition by boosting your reputation with ratings and reviews from hundreds of sites. With InMoment, you can attract, listen to, and engage your customers no matter where they leave feedback.
Acquire New CustomersIt’s Not AI or Humans, it’s AI for Humans
Award-winning AI, Fine-tuned by Human Expertise
With InMoment, you get more than a best-in-class platform and market-leading unstructured analytics abilities; you also get access to CX services, such as market research projects, executive-level insights, and recommendations based on your business objectives.
Predictive Analytics and AI
Unlock the power of your data by discovering and automating valuable insights from all data sources. With the most advanced NLP and generative AI technologies at your fingertips, you can enhance decision-making and drive innovation within your organisation.
Strategic Services and Partnership Approach
Deep industry expertise and a value realisation approach to client success means Leaders are empowered through strategic guidance oriented around your organisational readiness. InMoment’s global team of strategic services act as an extension of your CX team for a true partnership approach.
