InMoment for Digital Leaders
Customer Intelligence and Advanced Analytics for Digital Leaders
Integrate every feedback source, gain the richest insights, and take the smartest actions with InMoment.
Start Improving CX Today!
Our Customers
Large Telecom Identifies ~$6M in At-Risk Annual Revenue
- ~$6M of at-risk revenue
- 71% of negative feedback tied to one product
- 3,000 customers identified as likely to switch providers in the next six months
Juniper Networks Receives 10x More Customer Feedback
- 10x increase in survey responses
- 70% reduction in survey length
- 62% faster resolution of customer issues
Jack in the Box Accelerates Business Decisions
- 500M guests served annually
- #19 on Top 50 Fast Food Chains in America
- +1.8% systemwide sales growth
Digital Transformations Start with Knowing the Online Experience
Digital leaders are under pressure to deliver seamless, data-driven experiences across every touchpoint—but without a clear view of the online experience, transformation efforts fall short. Siloed data, fragmented customer journeys, and a lack of real-time insights make it difficult to optimise digital strategies. To drive meaningful change, organisations need a unified approach to digital listening, analytics, and automation that turns insights into action.
Stronger Signals
Richer Insights
Smarter Actions
Unify Your Digital Ecosystem
Create A Connected Digital Strategy
As a digital leader, you know that a successful digital strategy is about making everything work together. With targeted feedback collection, automation, and seamless integrations, you can break down silos to create ficitonless digital experiences.
Understand Your Customer Journey With Advanced Analytics
With InMoment’s AI Journey Insights, you can map out and visualise the end-to-end customer journey across every touchpoint, allowing you to eliminate critical points of friction to curb churn and drive customer lifetime value.
Elevate Online Interactions with Advanced Digital Listening
Go beyond traditional email surveys to figure out not only why online visitors visit your site, but understand why they leave without making a purchase or completing an action. InMoment helps digital leaders stay in tune with their customers by leveraging advanced digital listening tools that capture and analyse feedback and resolve friction points in the digital journey.
Reach Every Customer with Targeted Digital Intercepts
InMoment’s highly customisable digital intercepts capture rich, immediate feedback on the online experience, helping digital leaders understand customer sentiment and identify opportunities for improvement. From microsurveys and ‘always-on’ feedback tools, to targeted, custom triggers – you can hear from high-value or hard-to-reach customers using JavaScript variables, cookies, url parameters, or DOM elements.
Hear More From Your Customers with Generative AI Prompts
InMoment AI creates personalised prompts during the customer feedback process to generate 70% longer responses and deliver 2.4x more actionable feedback to your business.
Turn Data Into Digital Success
Digital Transformation In Action
Winning in the digital landscape demands execution. AI-powered personalisation, predictive analytics, and intelligent automation help you optimise every touch point, enhance engagement, and confidently make data-driven decisions. Identify opportunities, eliminate inefficiencies, and future-proof your digital strategy.
Convert Digital Data into Meaningful Insights
Digital transformation has redefined the data landscape — more digital activity generates more data. InMoment’s proprietary LLM technology and decades of AI expertise help you make sense of every byte of digital experience data.
Automated Recommendations
From identifying key updates to the website purchase journey to implementing low-lift product changes, InMoment helps digital leaders improve the digital experience by automatically delivering actionable guidance that increases customer satisfaction, reduces cart abandonment, and enhances revenue growth.
Pre-Purchase Web Interaction Data
With InMoment, users can gain a deep understanding of the customer journey on your website before a purchase — or cart abandonment—occurs. Through session replay partnerships, root cause analysis is paired with actionable insights to optimise the digital journey and drive measurable business impact.
Measure Success, Share Wins, and Continuously Improve
Digital Excellence
Digital leadership is built on implementation and continuous optimisation. With advanced reporting, real-time analytics, and a structured digital listening program, you can track performance, uncover key insights, and showcase measurable wins that impact your business performance.
Synthesise Digital Data for Quicker Action
InMoment AI’s Smart Summary transforms hundreds of pieces of feedback into easily consumable paragraphs to surface the most important topics and trends for digital leaders to focus on.
Refined Insights for Informed Decision-Making
Let your data tell you what to do next. With Workflow, you can transform raw data into refined action. Set your transformation rules, and we ensure your data is ready for analysis and reporting.
Insights That Are Ready When You Are
Once your data is refined and transformed, define extraction rules effortlessly. Whether you’re pulling reports in a flat file or leveraging API capabilities, our platform empowers you to extract valuable information in the format that suits your analysis and reporting needs.
