Customer signals are everywhere—surveys, social channels, chats, conversations with your call centre, online reviews, in-app feedback, operational metrics, and more. The challenge? These signals are often scattered, leaving untapped insights and fragmented decision-making.
The future is integrated CX. It’s not just about collecting more data; it’s about connecting it all in one place. When your signals work together, you get richer insights that reveal the full story of your customer journey. With a clearer picture, you’re equipped to take smarter, faster actions that drive real business impact.
Join Gillian Mackay, InMoment’s Head of Consulting for Asia-Pacific, for an exclusive webinar on 26 February designed to help you transform and get you started with an integrated CX strategy.
What You’ll Learn:
- Break Down Silos: Discover how integrated signals bring clarity and cohesion to complex customer journeys.
- Unlock Hidden Potential: Learn how to surface untapped insights that guide your strategic priorities.
- Real-World Use Cases: Hear proven approaches and lessons learned from global brands already leading the way.
- Expert Guidance: Walk away with actionable strategies to plan and implement a CX program that delivers results.
Meet Your Speaker:
GILLIAN MACKAY
Head of Consulting, APAC, InMoment
Gillian Mackay is an experienced CX practitioner and works with clients to deliver high impact customer experience programs. With over 25 years of experience, she leads InMoment’s consulting services team in the APAC region.