Why InMoment?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Employee Experience
Keep employees engaged, fulfilled, and motivated
Strategic Services
Human expertise to complement leading technology
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
For Teams
Digital
Use customer feedback to drive lifetime value
Customer Care
Efficiently improve experiences to drive loyalty and customer retention
CX Management
Take action to improve every customer experience
Human Resources
Turn your people into a competitive advantage
Marketing
Develop deeper brand relationships with current and prospective customers
Executives
Drive experience improvement for your customers, employees, and business
Operations
Use on-the-fly data intelligence to make results-driven business decisions
Product Management
Accelerate software adoption and improve product satisfaction
Market Research
21st century research strategies for modern experience programs
Use Cases
Retail
The top leading retailers partner with InMoment
Financial Services
Many of the world’s top financial institutions partner with InMoment
Food Services
Trusted by the most recognizable food brands worldwide
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with InMoment
Contact Center
Powerful technology and services to provide better service to your customers
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust InMoment
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Customer Stories
Learn how leading brands grow their business with InMoment
Podcast
Actionable industry content to gain insight and spark ideas
Blog
Best Practices. Industry Thought Leadership. Experience Improvement.
Resource Library
Proprietary data and strategies from top experience improvement experts
Partners
Leverage our partner ecosystem to maximize your business investments
Explore InMoment
One of the most vital Experience Improvement (XI) efforts your company can take on is reducing customer churn. Why? Because it’s one of the four major ways your experience program can positively impact your bottom line.
In this Point of View article, expert Jennifer Passini, Ph.D. discusses why it’s so important to not only close the loop with disgruntled customers, but to discover why customers churn so you can be proactive about your retention efforts. Fill out the form to read more!
“With the support of InMoment’s team and their platform, we were able to set up a comprehensive yet easy to use survey and reporting tool. In a matter of seconds, the tool derives the characteristics associated with customer satisfaction and product quality, enabling us to identify areas for organisational improvements and as a result CX improvements.”
Pete Hogg, Director Customer Management, The British Council
"With the surveys and the Voice of the Customer we could really find out more about who our customer, what relationship they have with us as a brand, what they like or what they wish to have more of...we are always surprised with what our customers are telling us."
The North Face
InMoment collaborated with Hyundai to develop a core group of service experience metrics. Hyundai discovered that the strongest driver of both good and poor experiences for customers is in-store staff. With this insight, Hyundai established corporate behaviour guidelines and training to ensure every encounter is “friendly, helpful, and efficient.”
“In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and emotional valence.”
Benjamin Easaw, Senior Director, Customer Experience Research
Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.
Volvo
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker