Case Study

Impact Story: Marks & Spencer

“Sometimes service isn’t a connection. [It’s] the people we employ to protect the brand, project the brand, but also to trust it, understand it, believe it, and breathe it every single day when they come to work.”


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North America
United States/Canada (English)
Dach (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)