CX Metrics Cheat Sheet
Get Away From Confusion & Gain a Clear Understanding of Your Customer Experience with the Right Metric
When you’re looking to level up your customer experience (CX) program, one of the first things you need to do is re-evaluate how you’re measuring success across the board. And that task can be overwhelming to say the least—the central metric you leverage needs to create a common scale for CX success, set you up to benchmark against your competitors, and enable you to prove the ROI of your program to executive stakeholders.
Need some direction? This CX Metrics Cheat Sheet details the top three CX metrics leveraged by world-class programs:
- Net Promoter Score (NPS)
- Customer Satisfaction Score (CSAT)
- Customer Effort Score (CES)
You’ll gain an understanding of how they work as well as the pros and cons of each measurement so you can choose the best match for your business.
Download the cheat sheet and do away with segmented views of your customer experience and gain a clear, integrated understanding so you can take action today!