Press Release

InMoment Celebrates Allianz’s Triumph as the Winner of Best Customer-Centric Culture at the CX Insurance Awards 2024

This recognition for Best Customer-Centric Culture adds to Allianz’s growing list of achievements and reaffirms InMoment’s commitment to driving impactful, customer-centric transformations for its clients.

LONDON, [8th February 2024] —InMoment®, the leading provider of Experience Improvement (XI)™, is thrilled to announce that its esteemed client, Allianz, has been honoured with the coveted CX Insurance Award 2024 for achieving the Best Customer-Centric Culture. This recognition reflects the success of InMoment’s partnership with Allianz in delivering unparalleled customer experiences and sets a new standard for excellence in the insurance industry.

The CX Insurance Award is a prestigious accolade that acknowledges organisations for their commitment to exceptional customer experiences. The award ceremony was held live in London for the sixth year running and was a celebration of outstanding customer service efforts within the insurance marketplace.

Allianz’s win for Best Customer-Centric Culture underscores the company’s dedication to prioritising the needs and satisfaction of its customers at every touchpoint. Leveraging InMoment’s advanced technology and expertise, Allianz has successfully created a customer-centric culture that not only meets but exceeds customer expectations.

Stephan Thun, President and Managing Director of EMEA, InMoment commented “We are delighted to congratulate Allianz on this well-deserved recognition for Best Customer-Centric Culture at the CX Insurance Award 2024. This accomplishment underscores the power of combining cutting-edge technology with a genuine commitment to customer satisfaction. We look forward to continuing our partnership with Allianz as they continue to lead the way in delivering exceptional customer experiences”.

Allianz’s commitment to customer-centricity aligns seamlessly with InMoment’s mission to help organisations build lasting relationships with their customers. The CX Insurance Award is a validation of Allianz’s dedication to excellence and InMoment’s role in providing the tools and insights needed to drive positive customer outcomes.

About InMoment

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. This unique technology combined with in-house industry experts empowers brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.To learn more, visit


CONTACT: Rebecca Edwards, InMoment,

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