Since partnering with InMoment, Nissan has realised the positive impact and correlation between customer and employee satisfaction. The company has seen an increase in customer retention which in turn, has increased ROI.
Watch this video to hear from Guillaume Langle, General Manager, Customer Quality and Training at Nissan as he shares how Nissan are able to identify areas for improvement within hours of a customer interaction using data from real-time experiences to train and inform employees to take action and continue their goal of being a customer centric organisation.