Tuesday 4 October, 2pm NZDT
legalsuper's journey towards becoming a CX-focused, data-driven organisation
Welcome to this live episode of XI Café Podcast, the experience improvement podcast brought to you by InMoment. Join us as we sit down with the brightest minds in the customer and employee experience industry to hear their stories, get their take on new and emerging trends and learn new ways of overcoming common CX challenges.
These podcasts are designed to make listening easy: access them live or at your own convenience, on your computer or mobile device. We want these podcasts to enlighten and inspire you and your experience improvement efforts.
In this episode of the XI Café Podcast we’re talking to legalsuper’s CX Insights and Service Design Lead, Eslam Afifi. Eslam is a PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia. His journey at legalsuper is worth talking about – we’ll hear how his team has leveraged customer data and insights to transform legalsuper’s operating model, affecting positive change for the business and its members.
To hear legalsuper’s transformation story, register now!
Meet this episode’s guest:
CX Insights & Service Design Lead
A PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia.
With eight years of experience in strategy development, digital transformation, VoC programs and CX Transformation with some of the world’s largest organisations, Eslam’s focus is on guiding clients on how to optimise their employee and customer experience management programs, identifying and implementing EX and CX best practices, and shaping the future of experience management.