5 Ways Great Companies Build Customer Loyalty

A loyal customer base is a key to building a successful business. If brands want to gain and retain customers then it’s important to ask for their input to make sure their expectations are met. According to InMoment’s 2018 CX Trends Report, nearly 50% of customers say they’ve left a brand to which they were loyal to go to a competitor that is better at meeting their needs.

Read more at Refresh Leadership Blog

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