How to Measure Employee Experience — and Improve Customer Experience, Too

InMoment VP of Customer and Employee Experience Strategy, Dr. Paul Warner, shares insights on how businesses can accurately measure their employees’ experiences and how to improve customer experience along the way. “As EX ascends to its rightful place next to CX as a driver of business impact, the question of how to measure and analyze it becomes even more pressing. The answer is not as simple as just cross-applying the metrics one would use for CX.”

Read more at CMS Wire

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