— Self-serve reputation management delivers immediate business value for customers using social and review data to enhance their CX programs
— Location-based managers benefit from the integrated reputation management and Voice of Customer capabilities
SALT LAKE CITY (February 15, 2023) — InMoment®, the leading provider of Experience Improvement (XI)™, announces new reputation management capabilities within its XI Platform with the integration of social review data and Voice of the Customer (VoC) feedback to help businesses acquire new customers alongside their customer retention efforts.
Following the acquisition of ReviewTrackers in June 2022, InMoment now offers a self-serve reputation management solution that can monitor and respond to reviews from hundreds of popular review sites and social media platforms. InMoment clients can close the loop with customers in-channel due to the ability to monitor reviews across many platforms, enhance search engine performance of business listings, and act on competitive intelligence to differentiate themselves within local markets.
“Many businesses and our competitors are using their technology to develop CX programs that, to a great degree, focus on customer retention only,” said Sandeep Garg, Chief Product Officer. “At InMoment, with our latest reputation management solution, organizations can leverage social and review feedback to help drive additional business value through not only customer retention, but acquisition.”
The combination of the InMoment and ReviewTrackers technologies delivers an integrated CX approach to improving experiences and lets teams listen and respond to different types of experiences in the customer lifecycle to strengthen customer relationships, acquisition opportunities, and gain brand reputation to drive revenue growth.
See how teams are leveraging the power of social and review feedback to enhance CX program strategies.
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com.
Contact: Kelley Johnson, kelley.johnson@inmoment.com