- 12th annual event hosted Utah Governor Herbert
- InMoment, Utah customer experience leaders share “Lessons In Growth”
SALT LAKE CITY (April 26, 2018) — Customer experience intelligence leader, InMoment, will host “Lessons in Growth: Utah CX Leaders Roundtable” at the 12th annual Utah Economic Summit on Friday, April 27th. The event, hosted by Gov. Gary R. Herbert, engages Utah’s top leaders and decision makers from the business, government and academic communities with the best business content related to Utah’s robust economy. The Summit provides a platform for strategic content related to the current economic impacts and future growth of Utah’s business communities.
Andrew Park, InMoment’s Vice President of Customer Experience Strategy, will be joined by Utah’s foremost CX leaders including: Jeff Jacobson, Chief Operating Officer at Costa Vida; Dayna Hathaway, Vice President of Marketing at Extra Space Storage; and Mark Olson, Former Vice President of Marketing & Field Sales at Progressive Leasing. The panel participants will share how customer experience (CX) has helped strengthen their brand identities and increase growth, helping make Utah a premier business destination across industries.
“We’re excited and honored to be joined by some of Utah’s best minds in CX,” says Park. “Jeff, Dayna and Mark bring unique perspectives and experiences to this panel, making it highly-relevant to attendees across industries, business functions and stages of CX maturity. We know that customer experience efforts are becoming more integral and ingrained in businesses across Utah, the country and the world. This session will provide insights into how companies can offer best-in-class experiences in ways that also drive financial success.”
Panelists will tackle complex topics such as positioning CX efforts to resonate with executives, the changing landscape of CX from transactional to relational, and socializing efforts to both internal and external stakeholders. Further, the panel will touch on current topics in CX such as the Facebook data breach and the imperative brands have in building trusting relationships with customers.
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit https://inmoment.com.