- InMoment announces significant enhancements with the introduction of new multi-language in its integrated CX platform
- Enhancements enable organisations with linguistically diverse audiences to listen and understand to feedback in multiple languages and take smarter experience improvement actions
Sydney, Australia (23 November 2023) — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, is proud to announce significant enhancements to its award-winning Experience Improvement (XI) Platform with the addition of enhanced multi-language capabilities.
The latest advancements empower businesses in Asia Pacific and beyond to access additional functionalities to listen, analyse and act on customer feedback in multiple languages facilitating location-specific intelligence, and further strengthening their customer experience strategies.
The latest multi-language enhancements enable organisations to strengthen customer signals, get richer insights and formulate smarter experience improvement actions. In particular:
- Multi-language Survey Collection Capabilities: InMoment’s XI Platform now offers enhanced support for collecting customer feedback in multiple languages, making it easier for businesses to engage with diverse customer bases across the globe. This enhancement enables organisations to gain insights tailored to specific regions and demographics, enhancing their ability to drive local customer-centric initiatives.
- Multi-language Whatsapp surveys: InMoment customers can also deploy Whatsapp surveys in the right language for each of their audiences, allowing brands to reach more stakeholders at the right time along the customer journey, in the right language, on their preferred channel.
- Automated Online Reviews Translation: InMoment’s ReviewTrackers app enables foreign language speakers to see reviews in their original language to allow easy review responding and quick resolution of customer issues.
- Localised Case Notifications for Geographically Dispersed Teams: Internationalised standard notifications allow users to set their locale and language, which is then reflected in their case notifications. This enables international workers to quickly understand and act on incoming cases, accelerating customer issues resolution and providing a more effective path to experience improvement.
These enhancements align with InMoment’s ongoing commitment to helping businesses make data-driven decisions and create exceptional customer experiences. By providing location-specific intelligence through multi-language capabilities, the XI Platform continues to empower organisations to understand and serve their diverse customer bases better.
“InMoment is dedicated to supporting our clients in their quest to deliver exceptional customer experiences,” said Managing Director APAC, David Blakers, at InMoment. “With these enhanced multi-language capabilities, we are enabling businesses to reach new levels of personalisation and relevance in their customer engagement efforts. This is a significant step towards creating more meaningful connections with customers worldwide.”
These updates to the InMoment XI Platform underscore the company’s commitment to delivering innovative solutions that address the evolving needs of its customers, particularly in the Asia Pacific region.
To learn more about the enhanced multi-language capabilities and other exciting features of the XI Platform, please visit our website or read the full release notes.
About InMoment
InMoment is the leader in improving experiences and the highest recommended CX platform and services company in the world. InMoment is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with inhouse industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
Kelley K. Johnson, InMoment, kelley.johnson@inmoment.com