—SVP Brennan Wilkie Addresses Key Strategy for Achieving CX ROI
—Event Runs March 27-29 in Carlsbad, California
SALT LAKE CITY (March 22, 2017) — InMoment Senior Vice President of Customer Experience Strategy Brennan Wilkie will be a keynote speaker at the upcoming Next Generation Customer Experience (NGCX) conference in Carlsbad, California. Wilkie joins CX leaders from Adobe, Fidelity Investments, Kaiser Permanente, and others who will address attendees.
Wilkie’s presentation, “ROI by Design: How to Create Meaningful Value from CX,” will highlight key strategies for achieving business value from customer experience initiatives. The address will take place on Tuesday, March 28. Wilkie will also host a CX Leaders Roundtable discussion later that afternoon.
Wilkie has provided customer experience strategy counsel to hundreds of brands, including C-level executives at Fortune 500 companies, to ensure the successful design and implementation of solutions that increase customer loyalty, build brand advocacy, and drive financial performance. Wilkie also serves as country manager for InMoment’s Canadian headquarters, and spearheaded the company’s expansion into Europe by establishing a permanent office and thriving client base in the United Kingdom.
Launched in 2011, NGCX brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touchpoints. This year’s event runs March 27 through March 29 at the Park Hyatt Aviara resort.
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit https://www.inmoment.com.