News

Three Factors to Consider When Choosing a CFM Platform

InMoment’s VP of CX strategy and enablement, Andrew Park, bylined a piece on how companies can choose the best customer feedback management platform. “Best-in-class brands are those that are not just looking at survey or social data, but that are combining this data with other direct, indirect, and inferred data sources to get a holistic picture of what is happening within their customer experience.” Read the full piece here.

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