Impact of COVID-19 on CX

The Continuing Impact of COVID-19 on the Customer Experience

It’s safe to say that 2020 was a year like no other, and that is without a doubt due to the effects of COVID-19. While it is still too early to conduct a true post-mortem on the impact Coronavirus has had on consumer expectations and experiences, we are here with an update from our previous Pandemic Trends Report. And you’ll be happy to hear, there’s good news!

Download below to see the proprietary research.


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