Increase Contact Center ROI
Make your contact center more efficient by reducing operational inefficiencies, cost to serve, and customer wait time.
Dive into Conversational Intelligence
Meet with our account team to learn how InMoment’s conversational analytics tool can provide greater insights to enhance your current CX strategy.
Automate
- Notes
- Disposition
- Summaries
Save 2-3 minutes per call, and remove the guesswork by automatically documenting agent notes, caller disposition, and creating call summaries for every call.
Zero Call Resolution
Receive insights into why a call was placed into your contact center, and use those insights to fix problems, create a better customer journey, and prevent similar calls in the future.
Scoring and Training
Get an accurate reflection of agent performance through scoring 100% of calls to receive better agent reporting, and provide better agent coaching.
How Much Can InMoment Save Your Business With Conversational Intelligence
Case Study
Foot Locker breaks down data silos
- Automated categorization for streamlined data organization and better insights.
- Unified view of feedback data from different sources, simplifying analysis and understanding customer sentiment.
- Enhanced data quality by eliminating unusable or inaccessible information.
- Transparency and configurability for better understanding and quick system adaptation.
As a result of its dedication to customers, and through breaking down data silos, Foot Locker remains No. 4 on Forbes’ most engaged companies list, and enjoys an OSAT score of 84.4%—up six points since September 2018.
Read Case Study