Watch On-Demand
Are you navigating how to transform experience strategies into tangible business value, especially in a climate where budgets are shrinking and expectations are rising?
This discussion will focus on moving beyond traditional metrics to create an insight-driven, experience-led strategy that drives measurable ROI and ensures program sustainability. After watching the session, you’ll have learned how to:
- Shift from surface-level metrics like NPS to deep, actionable insights that directly connect CX performance with revenue, acquisition, and retention.
- Embed CX at the core of your organization, secure executive buy-in, and align with business goals to drive stronger results across departments.
- Transform your internal organization’s mindset from a “survey” focus to an “intelligence” approach by integrating diverse data signals (surveys, social, reviews, etc.)
- Get AI to help analyze millions of data points quickly, enabling faster decision-making and uncovering trends that drive organizational transformation
Ready to dive in? Watch now!
Your Presenter
Radi Hindawi, SVP of Success & Services
Radi, aka the ROI Guy, is the Senior Vice President of Success & Services at InMoment, bringing close to 20 years of experience in helping brands turn their customer data into actionable insights. He has deep expertise in leveraging advanced analytics and AI-driven tools to enhance customer experiences, optimize business processes, and drive measurable results. Throughout his career, Radi has successfully guided top brands to use data strategically, ensuring they achieve both improved customer satisfaction and operational efficiency.