With InMoment’s help, Discount Tire organized all of its customer data into one place, and organized dashboards for different parts of the service experience. They created a custom program that analyzes feedback from each customer touchpoint and processes it into a weekly store report for each of its 1,000+ stores throughout North America. That way, problems can be solved with each store’s manager having access to the customer feedback.
- Consolidated Data into Centralized Platform
- Gather and Analyze Feedback from Each Customer Touchpoint
- Created Dashboards Specific Store Locales