Creating a Customer-Centric Product Roadmap

PandaDoc enables teams to create impressive documents in minutes and get them e-signed in a snap. The product team uses in-app NPS and PSAT surveys to monitor customer sentiment and improve product experience. In addition, InMoment email CSAT surveys that are triggered by Zendesk help PandaDoc to understand and improve support agent skills.

“The impact of InMoment technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We tackle the big hairy problems, as well as the quick wins.”
– Head of User Research, PandaDoc